Returns & Cancellations Policy

1. Any boxes that are opened are non-returnable (unless Aqata’s responsibility)
2. Any unit which has been fitted cannot be returned.
3. Any unit which is specially sized cannot be returned, excluding stock glass sizes.
4. Any specials cannot be returned.
5. Any unit that has been etched or has black patterned glass cannot be returned.
6. Returned goods can only be considered if the return request is made within a 3-month period from date of despatch.
7. Written confirmation must be provided for any return requests. Please provide details of original enclosure i.e. customer order number, job number and / or invoice number.
8. Any goods returned should be in their original packaging and in a full re-saleable condition, with the polystyrene corners and foam packaging and fixing kit.
9. A minimum 25% net restocking charge applies to all Shower Enclosures, Shower Screens Shower Trays, Linneal Showers and Accessories returned.
10. A £25 net administration charge applies to all returned items.
11. A £35 net collection charge applies to all returned items.
12. No collection will be arranged without written agreement from the retailer that it is available.
13. Should goods not be available for collection, a £35 net aborted collection charge will be made.
14. Written confirmation is required to cancel an order.
15. If the enclosure has yet to be put into production no cancellation fee will be incurred (this applies to standard products only).
16. If an order for a shower enclosure or shower screen is cancelled, has not left the factory but has already been made a minimum of 25% restocking charge will be applied.
    NB: If the enclosure has a) special size glass or b) etching applied the order is non-cancellable.
17. If an order is cancelled but the glass has been ordered (non-stock glass), a charge will be forwarded to the retailer for the cost of the glass.
18. Credit on returns will only be passed after full inspection.

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Last Updated: August 2018